Please see the following: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/367/3/my-icons-are-all-blankbroken--what-do-i-do

If you still have trouble, create a support ticket with the instructions at the bottom of that article.

Thank you.

It has been doing this for years now. I finally got tired of the icon mish-mash and stopped using it. 

IP needs fixing, not our computers.

Ross, to get packages to load and display properly, you need to do this:

First, unzip the download. Then move the whole folder to Public Documents/Stardock/IconPackager. (or unzip to that location). Then from within the IP Main UI, do the add package from disk thing.  Just browse to that folder and select the IP icon.. That has worked for me. If you just add it from wherever you downloaded to, or extracted to otherwise,  many packages just won't load or will disappear from the UI after you close it.

or.....see this thread.  LINK 

Okay......all done. I sent an email to support with the .zip. The zip the SDTool generated is on my desktop and I clicked on it to see what was inside, I did not unzip it. Somehow support wasn't able to read it. How can I change it to be a gif or jpg? I don't think that's gonna work. I resent it. 

Thanks for this. Been running half windows and half packages, seems like forever.

Did the registry fix and all cleared up.

I looked in the registry and I didn't see that file. Why am I different one? 

As do several other programs Stardock refuses to say openly they abandoned them (it seems).

Ticket submitted:

 Ticket ID: VKW-195-16636

That was fast!

Answer me this. How come I didn't see that file?

You have to scroll WAAAAY down. It's weird. It goes A to Z, A to Z, A to Z, etc. Just keep scrolling down, looking in the (E sections), you'll find it.

Don't just go to the first E section, in the registry. I hope that makes sense.

Been wondering that since I met you....

Now it does!

Done!

You're welcome.

A belated thanks Z71.

why i cant click on Repair Shell Icons on settings on IP is grey it doesnt let me