Problem with MalwareBytes

Stops working when trying to update

Published on May 20, 2014 By Uvah In Personal Computing

Went to MalwareBytes website and read some of the forum posts. No help there. Uninstalled Mbam and downloaded a new one for a clean install. After the uninstall using ASC's uninstaller which takes out left over files did a reboot and installed Mbam. Ran it and the same thing happened. Back to the website where another post says to delete rules.ref. So I did that and tried again to run Mbam. No help there either. Did three online scans with TrendMicro, Kaspersky and Bit Defender and all came up clean. The problem started after using ADWcleaner dl'd from Major Geeks. I think it took out some files it wasn't supposed to. Any ideas?

Comments (Page 3)

bodadog

on May 22, 2014

Uvah

reply 30

I do have an emergency boot disc Doc. Made it awhile back. As for the external backup......even a small expense is problematic. I may be nuts but I'm not stupid! The problem is not with booting up. Its with a program not working.

OOPS sorry! Lets get that disk out to you and end all problems!

bodadog

on May 22, 2014

I think DOC is confused as to why you would need an install disk if it's just a problem with a program!

the_Monk

on May 22, 2014

Has anyone even attempted to look at the Windows Logs regarding this?

I posted the steps in another thread in response to an issue kona was having....I'll copy/paste them here below:

the_Monk

reply 25

Opening the 'Computer Management' console snapin (START> RUN>compmgmt.msc) and parsing the 'Windows Logs' by drilling down in the 'Event Viewer' may help shed some light. For explanation of individual event ID's there are several web resources readily available via a quick web search.

Wizard1956

on May 22, 2014

Control Panel/FolderOptions/View

Put a checkmark in Show hidden files, folders, and drives. Hit OK

Now do you see a recovery partition?

bodadog

on May 22, 2014

the_Monk

reply 33

Has anyone even attempted to look at the Windows Logs regarding this?

I posted the steps in another thread in response to an issue kona was having....I'll copy/paste them here below:

Quoting the_Monk, reply 25 Opening the 'Computer Management' console snapin (START> RUN>compmgmt.msc) and parsing the 'Windows Logs' by drilling down in the 'Event Viewer' may help shed some light. For explanation of individual event ID's there are several web resources readily available via a quick web search.

Yes and Yes I went through all logs including reliability monitor not a single thing any where was logged at all when it happened to me that confused me but i was able to fix mine Uvah has not at this point I know of.Personally speaking I use GodMode much quicker to access everything!

the_Monk

on May 22, 2014

I understand, I was making that suggestion for Uvah's sake. However in your case, the fact that running chkdsk solved the issue for you does (at least in my mind) throw some doubt on the reliability of your drive bodadog. Might want to run some additional tests and/or keep a close eye on it etc.

Also for Uvah, if you have the Computer Management console snapin open you could drill down in STORAGE and view any/all partitions via DISK MANAGEMENT.

Uvah

on May 22, 2014

@Wiz - Already have that checked. I also did a few other things. In the malwarebytes folder along with chameleon there is mbam-killer.exe, svchost.exe, windows.exe, rundll32.exe and one or two more. I ran each one and they all tried to update malwarebytes. During the scan it killed 'known malicious processes' and stopped at three .dll's. In syswow64 it gave two numbers one with the name of the dll afterwards.

1736 cfgmgr32.dll and 1743 wldap32.dll

In system32 it was 1743 rpcrtremote.dll

I googled them and one post suggested a virus or something could be masquerading as these files. Another suggested a java bug. They also recommended not downloading copies of these dll's replacements so I didn't. I checked to see if they were missing and they are all there. Could that be the problem?

WinMonster2

on May 23, 2014

I read in several different posts on malwarebytes forums that the running the Junk Removal Tool has fixed this problem for some.

Uvah

on May 23, 2014

When I do a scan with ASC it has a junk removal tool. There was also a post on the website, something about a MS update to .Net 4.0. I'm willing to try anything at this point.

Wizard1956

on May 23, 2014

Uvah

reply 39

When I do a scan with ASC it has a junk removal tool.

I think he means this one, Ross. http://thisisudax.org/?p=1 Download and run it.

Best to run it in safe mode...and for that matter, it wouldn't hurt to try to install MWB while in safe mode also.

bodadog

on May 23, 2014

Hey Uvah I see you are still at it. Well anyways on the brighter side of things got your email and will be sending that out today. Sure hope you get this resolved here soon!

bodadog

on May 23, 2014

Wizard1956

reply 40

Quoting Uvah, reply 39When I do a scan with ASC it has a junk removal tool.

I think he means this one, Ross. http://thisisudax.org/?p=1 Download and run it.

Best to run it in safe mode...and for that matter, it wouldn't hurt to try to install MWB while in safe mode also.

JRT an excellent tool should be in every toolbox great advice.

Uvah

on May 23, 2014

Thank you Wiz. I'll do that. Never occurred to me to install in safe mode.

@bodadog...appreciate your help. Hopefully very soon.

Uvah

on May 23, 2014

I got this thing in safe mode. I clicked on JRT and it opens a command prompt.

What should I put there?

Uvah

on May 23, 2014

Ignore my last remark.

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